Terms & Conditions

Return Policy:

To Ensure a refund, credit, or exchange for another of the same price, please keep in mind these important points when returning an item:

Shortage, discrepancy or damage in a shipment must be reported within 2 business days. Please do not discard any boxes or wrapping supplies until the issue is resolved.

It is the customer’s responsibility to properly pack, ship, and insure the contents of all returned packages using a traceable ground shipping method to the following address:

The Vial Store

1167 E. Algonquin Rd

Suite 2

Des Plaines IL, 60016 

All returns must be authorized to be returned. To obtain a Return Authorization Number, email our return department returns@thevialstore.com 

Products must be:

  • Returned within 30 days from shipping date
  • In unused and received in sale-able condition.
  • Shipping charges are refunded only when the product was incorrectly shipped or defective upon arrival.
  • Write the RMA number on the outside of the box
  • Customer is responsible for return shipping costs 
  • All authorized returned items are subject to a 15% restocking fee unless the item(s) was received damaged or defective or wrong item received.
  • A refund will only be applied on the same credit card used at purchase.
  • We will issue a refund within 24 hours of receiving and processing your return. It should appear on your statement within two billing periods.

Defective or Damaged Shipments

  • The only way to be certain your package is not damaged is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
  • Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during inspection, email our customer service department immediately at returns@thevialstore.com
  • Shortage, discrepancy, or damage claims must be filed within 2 days after receipt. We will issue a RMA number if claim is made within the time frame stated.

Types of Return Request:

  • Buyer changes mind: Restocking Fee Applied
  • Buyer returns item in an incomplete form: Restocking Fee, & Shipping Fee Applied
  • Buyer refuses delivery: Restocking Fee Applied
  • Buyers receives an incorrect item: No Restocking Fee Applied
  • Buyer receives defective or damaged product and returns within 30 days: No Restocking Fee Applied

If you return products and have questions regarding your return status, you can email returns@thevialstore.com 48 hours after processing the return to check the status. You will receive a response by email.

Other Terms and Conditions:


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Vial Store. The collective work includes works that are licensed to The Vial Store. Copyright 2003, The Vial Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Vial Store or purchasing The Vial Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Vial Store or to purchase The Vial Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Vial Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of The Vial Store used in the site are trademarks or registered trademarks of The Vial Store

Warranty Disclaimer: 

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Vial Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Vial Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Vial Store does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability: 

The Vial Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Vial Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors: 

In the event that a The Vial Store product is mistakenly listed at an incorrect price, The Vial Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Vial Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Vial Store shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Vial Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


The Vial Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Vial Store.


Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Vial Store products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Vial Store products) must be commenced within one (1) year after the claim or cause of action arises. The Vial Store’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Vial Store may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site: 

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Vial Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer: 

The Vial Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Vial Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Vial Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Vial Store in its sole discretion.


You agree to indemnify, defend, and hold harmless The Vial Store, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links: 

In an attempt to provide increased value to our visitors, The Vial Store may link to sites operated by third parties. However, even if the third party is affiliated with The Vial Store, The Vial Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Vial Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Vial Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).



By agreeing to our terms and conditions, you are agreeing to our shipping terms. Items ship via UPS or FedEx Ground, and do not require a signature on file for the packaged to be released. Please make sure to put the correct notes within your order so UPS or FedEx knows exactly where to put the items. The Vial Store is not responsible for stolen items left on the front door of your house/apartment building.