Returns

Here at The Vial Store, we take our return policy very seriously. Our customer satisfaction is second to none, and we want to minimize the return hassle.

What is your return policy?

We offer a 30 day return policy on all unopened, unused cases. Items must be completely sealed and in new condition. A 15% restocking fee will be applied on all items returned. Returned items can be sent to 5070 N. Kimberly Ave. Chicago, Illinois 60630

What if the product is damaged?

If you received a package that was damaged in shipping, please refuse he package and call customer service at 773.377.6032. We will then send the correct item at no additional cost to you!

What if the wrong item was sent?

In the rare case that this happens, we will send you a pre-paid return label and expedite the right products right away. Make sure the incorrect item remains unused, and unopened.